Tersus has extensive experience of providing specialist services in domestic properties ranging from homes managed by social landlords/ housing associations, local authorities, managing agents or their contractors, to care homes, student accommodation and other domestic environments.
One of the key challenges when working in domestic properties and associated communal areas is gaining access. Our proactive approach is focused on collaboration with the resident and customer, offering flexibility and various options for communication.
24/7/365 Helpdesk
Scheduling team
DBS Checked Consultants with uniform and photographic ID
Resident Liaison Officers
Safeguarding
Just wanted to thank you all with your hard work with the asbestos re-inspections. I note our senior management filed a return to Welsh Government with no outstanding re-inspections for the period.
Just wanted to say they were really impressed with the training and the trainer, please pass on our thanks.
We have just come back from training today and I just wanted to say that we all enjoyed it. He is a fantastic Trainer who made a boring subject relatable and interesting. Everyone in our team enjoyed it and found it really interesting. Can you pass on our thanks to him please.
Please can you pass on my thanks to the Trainer for the CDM training last week. Comments back were around his knowledge and the examples he used being related to Wales, which they appreciated.
Tersus are performing above expected levels.
We have instructed Tersus to conduct fire risk assessments within general needs properties (including high rise buildings) and sheltered schemes, in both our Midlands and South-East portfolios. We have been impressed with their swift report turnaround and experience in assessing more complex buildings. We have been pleased with their responsiveness and have the assurance we need, that certified assessors are completing work to a robust standard.
As contract manager, I was extremely satisfied with Tersus’ professionalism throughout the mobilisation period and their support to ensure they were prepared for the volume of work they were due to receive at the start of the contract. Tersus have performed to a high level over the last two years delivering compliance, planned investment and fire safety programmes. I have noticed through my experience is their understanding of the clients demands on short notices, resourcing effectively to avoid disappointment and finding solutions during challenging times.
Delivering technical services successfully in domestic environments means working efficiently without causing mess or disruption, sometimes engaging with residents in different languages, and from time to time, encountering safeguarding issues. Our experienced team are trained not just in their technical discipline but in customer service, communication, safeguarding and more. We also work effectively as part of a CDM team on large refurbishment schemes such as boiler replacements, solar panel installations and EWI.
We use tablets for efficient on-site data capture and automated reporting. Working to a defined specification, our reports, data and other documentation are accessible via industry-leading online customer portals. Compatible with customer databases and other 3rd party systems, we can present our data, download or import it into the desired format.
In addition to working in domestic environments, we deliver award-winning training for people responsible for managing or working in domestic properties.
Classroom-based courses at your premises, our training facilities or a hired venue
Virtual Courses delivered online
eLearning via our online learning platform, Astute.
Tersus is a company with a heart; we collaborate with our customers in a number of ways to help deliver tangible social value benefits for the communities we work in. Our Social Value Champions work with our customers to develop Social Value Plans, with activities planned to deliver the themes and outcomes which are right for their community.
We work safely, securely and responsibly as part of our journey towards Net Zero. We have implemented a Carbon Reduction Plan and our decarbonisation strategies are gaining traction, with emissions on target to reduce by 10% per annum over the next 10 years.
Presented with an On-Call Charter Award in 2022 from Leicester Fire and Rescue Service.
Shortlisted by UKATA in 2023 for the Contribution to the Community Award.
Tersus provide asbestos management services for a housing association located
Tersus provide asbestos management services for a housing association located in one of the 13 inner London boroughs, responsible for 17,000 properties. The portfolio is comprised of 12,000 tenanted properties and 5,000 leaseholder properties.
Tersus provide asbestos management services for a housing association located in one of the 13 inner London boroughs, responsible for 17,000 properties. The portfolio is comprised of 12,000 tenanted properties and 5,000 leaseholder properties.
Tersus provide asbestos management services for a housing association located in one of the 13 inner London boroughs, responsible for 17,000 properties. The portfolio is comprised of 12,000 tenanted properties and 5,000 leaseholder properties.
Asbestos
Value: £500k per annum
Contract: Asbestos Surveying and Analytical Work
Work Date: 2020 - ongoing
Tersus provide asbestos management services for a housing association located in one of the 13 inner London boroughs, responsible for 17,000 properties. The portfolio is comprised of 12,000 tenanted properties and 5,000 leaseholder properties.
Asbestos & Training
Value: >£1m
Contract: Asbestos Management Services & Training
Work Date: 2014 - ongoing
Tersus have provided one of Wales' largest registered social landlords with UKAS accredited testing, inspection and training services for ten years. With over 10,000 domestic properties, communal areas and community buildings, Tersus have provided planned works and responded to reactive call outs, in some cases to enable access to a property by the emergency services in the event of a serious incident.
Fire Risk Assessments
Value: £70k per annum
Contract: Fire Risk Assessments
Work Date: 2022 – ongoing - 4 year contract JCT Measured Term
The Housing Association provides management and maintenance services to 6,200 domestic properties, including approximately 500 general needs blocks. The client had conducted Fire Risk Assessments via their internal team but was concerned over the quality of the assessments and independence of the assessors, so they engaged Tersus via a regional framework operator. Tersus now undertake BAFE accredited Type 3 Fire Risk Assessments in the communal areas of these residential properties.
Value: £500k per annum
Contract: Asbestos Surveying and Analytical Work
Work Date: 2020 - ongoing
Tersus provide asbestos management services for a housing association located in one of the 13 inner London boroughs, responsible for 17,000 properties. The portfolio is comprised of 12,000 tenanted properties and 5,000 leaseholder properties.
Value: >£1m
Contract: Asbestos Management Services & Training
Work Date: 2014 - ongoing
Tersus have provided one of Wales' largest registered social landlords with UKAS accredited testing, inspection and training services for ten years. With over 10,000 domestic properties, communal areas and community buildings, Tersus have provided planned works and responded to reactive call outs, in some cases to enable access to a property by the emergency services in the event of a serious incident.
Value: £70k per annum
Contract: Fire Risk Assessments
Work Date: 2022 – ongoing - 4 year contract JCT Measured Term
The Housing Association provides management and maintenance services to 6,200 domestic properties, including approximately 500 general needs blocks. The client had conducted Fire Risk Assessments via their internal team but was concerned over the quality of the assessments and independence of the assessors, so they engaged Tersus via a regional framework operator. Tersus now undertake BAFE accredited Type 3 Fire Risk Assessments in the communal areas of these residential properties.